If you wish to return your order or part of your order, please notify the office by email, telephone or fax within 7 days of the delivery date of the merchandise. If you request a return after 7 days of delivery JANA Jewellery & Diamonds is not obliged to accept any return. There is a minimum restocking fee of 15% on all or any items accepted for return by JANA Jewellery & Diamonds.
If you requested same-day or express processing and then return the merchandise, we will not refund any of these charges if the order was processed within the scheduled processing times.
If you requested fast or express shipping and the courier fails to deliver within the scheduled service time, we will refund the shipping cost as soon as we have received notification from the courier that they failed in their service guarantee.
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